1. Who this agreement is for — business customers only
The Orizn Visa API is supplied to businesses and professionals only. By subscribing, you confirm that you are acting for purposes relating to your trade, business, craft or profession, and not as a consumer.
We do not offer the API to consumers. If you are a consumer, do not subscribe. Placing an order requires ticking the professional-purpose confirmation, and we may terminate an account opened in breach of this section without notice or refund.
If you are an intermediary purchasing on behalf of an end client, you remain the contracting party and remain responsible for how the data is used downstream.
2. What the service is — and what it is not
The service is a documentary information service: we supply structured data describing entry and visa rules as we have recorded them. That is the whole of what you are buying.
It is not legal advice, not immigration advice, and not a guarantee that any traveller will be admitted anywhere.
- No right of entry is created or evidenced by a response from this API.
- Admission is decided by the border authority of the destination, at the moment the traveller presents themselves, on grounds we cannot see: supporting documents, immigration history, purpose and means of travel, biometric and watchlist checks, and discretionary assessment.
- A response tells you what we have recorded about a rule. It does not predict what will happen at a border.
- Carriers, not Orizn, are liable to states for conveying improperly documented passengers. Nothing in this service transfers that exposure to us.
3. What we undertake — a duty of care, not a warranty of accuracy
We undertake to use reasonable care and skill in compiling and maintaining the data (an obligation of means / obligation de moyens). We do not warrant that any record is accurate, complete, current, or fit for any particular decision you make with it.
Correction undertaking: where you report an error to [email protected], identifying the specific passport/destination pair and citing the official source that contradicts our record, we will, within five (5) business days of receiving that report, either correct the record or publish a reasoned statement of why we disagree, with the source we relied on.
The clock runs from your documented report, not from the date an official authority published a change. That distinction is deliberate and material to what you are buying — see the next section.
4. What we expressly do NOT undertake — read this before you rely on us
We disclose the following limits plainly, so that no part of this agreement can be said to rest on a concealed defect. They are conditions of the price you pay.
- We do NOT undertake to detect regulatory changes on our own initiative, within any timeframe. Automated monitoring of official sources is currently suspended. A rule may change and our record may stay wrong until somebody tells us.
- We therefore give NO undertaking of the form "updated within N hours of official publication". Any such statement, wherever you may have seen it, does not form part of this agreement.
- Records may be out of date by an unknown margin. Age is not uniform across the dataset and we do not represent that it is.
- Provenance is exposed rather than hidden. The `verified` field is true only where an official source confirms that exact passport/destination pair. Where `verified` is false, or `source_url` and `last_verified_at` are null, we are telling you we cannot presently evidence when that record was last checked against an official source. Treat those records as unverified and check them yourself.
- Some answers are deliberately "unknown" — notably transit requirements for a substantial number of destinations. An explicit "unknown" is a correct answer under this agreement, and is not a defect. We do not guess, and you must not read an "unknown" as a "no visa required".
5. Your obligations
These obligations are the counterpart of the limits above. Failure to observe them is relevant to any claim you may bring, and to the apportionment of responsibility for any loss.
- Verify with the official source — the destination's competent authority, or the carrier — before issuing a travel document, confirming a booking, or advising a traveller. Our data does not replace that check and is not sold as replacing it.
- Pass the warning down. You must present your own end users with a clear, legible statement that entry requirements must be confirmed with the competent authority and that admission is decided at the border. You may not strip, hide, or contradict that warning.
- Do not present our output as a guarantee of admissibility, as legal advice, or as an official government source.
- Where we return `verified: false` or a null `last_verified_at`, do not represent the record to your end users as verified.
- You are responsible for your integration, for the advice you give, and for the confidentiality of your API key. Requests made with your key are treated as made by you.
6. Service credits — your exclusive remedy for late correction
If we fail to meet the five business day correction undertaking in section 3, your sole and exclusive remedy is a service credit, calculated as follows.
- The credit equals the pro-rata share of your subscription fee for the period from the missed deadline until the correction is published, capped at one (1) month of your then-current fee per incident.
- Credits are capped in aggregate at three (3) months of fees in any rolling twelve (12) month period.
- Credits are applied against future invoices. They are not exchangeable for cash and are not refundable on termination.
- A credit must be claimed in writing to [email protected] within thirty (30) days of the missed deadline, failing which it lapses.
- This section governs late correction only. It does not purport to be your only remedy for every possible breach of this agreement, and it does not apply to the matters carved out in section 7.
7. Limitation of liability — cap and named exclusions
Subject to the carve-outs at the end of this section, our total aggregate liability arising out of or in connection with this agreement, whether in contract, tort, or otherwise, is limited to the total sums actually paid by you to us during the twelve (12) months preceding the event giving rise to the claim.
The following heads of loss are excluded expressly and by name. They are named individually because, under French law, whether a loss is direct or indirect is characterised by the court and not by the parties — a generic exclusion of "indirect loss" would leave the position uncertain.
- Loss of profit, loss of revenue, loss of anticipated savings, loss of business or of contracts, and business interruption.
- Damage to reputation, goodwill or image.
- Loss or corruption of data.
- Carrier fines and penalties imposed for conveying an improperly documented passenger, including under section 40 of the United Kingdom Immigration and Asylum Act 1999 and under equivalent European Union or national carrier-liability regimes.
- Costs of repatriation, removal, re-routing or return carriage of a passenger.
- Passenger accommodation, meals, custody, detention or escort costs.
- Compensation, refunds, goodwill payments or settlements you make to travellers or to your own customers.
- Regulatory fines and administrative penalties imposed on you.
- Claims brought against you by third parties in respect of any of the above.
8. What the cap does not cover
Nothing in this agreement excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation (dol); gross negligence (faute lourde) or wilful misconduct; or any liability that cannot lawfully be excluded or limited.
Further, the limitations in sections 6 and 7 do not apply to the extent that applying them would deprive our essential obligation under this agreement of its substance.
You acknowledge that the carrier-liability exposure of your own operations is yours to manage and to insure, and that the fees payable under this agreement are set on that basis.
9. Acceptable use
- API keys are issued to one customer and must not be shared, resold, or embedded where a third party can extract them.
- Systematic bulk extraction of the dataset — enumerating passports against all destinations to reconstitute the database — is prohibited, and is enforced technically. Redistribution of the dataset as a dataset requires a separate written licence.
- You may display results to your own end users within your product. You may not present the dataset as your own, nor sublicense it.
- Rate limits and monthly quotas apply according to your plan and may be enforced by refusing requests.
- You may not use the service for any unlawful purpose, nor to profile or screen individuals on the basis of nationality in a manner that is unlawful in your jurisdiction.
10. Fees, billing and term
- Subscriptions are billed monthly in advance through Stripe. We do not receive or store your card details.
- You may cancel at any time with effect from the end of the current billing period. Fees already paid are not refunded on a pro-rata basis.
- We may change prices on thirty (30) days' written notice, effective at your next renewal. Existing subscribers on a grandfathered rate keep that rate until they change plan.
- Quotas are per calendar month and do not roll over.
11. Suspension and termination
We may suspend or terminate access immediately where you breach sections 1, 5 or 9, where payment fails and is not cured within fourteen (14) days of notice, or where continued service would expose us or a third party to legal risk.
On termination, your right to use and to display the data ends. You must remove cached responses from any user-facing surface within thirty (30) days, save where you are required to retain them as a record of a transaction.
12. Changes to this agreement
We may amend this agreement on thirty (30) days' notice to the email address on your account. If an amendment materially reduces your rights, you may terminate before it takes effect and receive a refund of the unused portion of the current period.
Amendments that reduce our undertakings or widen our exclusions never apply retroactively to an incident that arose before they took effect.
13. Language
This agreement is concluded in English. The English version is the sole authoritative text.
Any translation of this page into another language is provided as a courtesy only, may be produced by automated means, is not reviewed for legal accuracy, and has no contractual effect. In the event of any discrepancy, the English version prevails.
14. Governing law and jurisdiction
Governing law and the competent court are to be confirmed by counsel before this document is published — see the drafting note at the top of this page.
The parties will attempt in good faith to resolve any dispute by discussion before commencing proceedings.
15. Contact
Questions about this agreement, error reports under section 3, and service credit claims under section 6 all go to [email protected]. Error reports should cite the passport/destination pair and the official source you rely on, which is what starts the five business day clock.